32Red Terms and Conditions

Welcome to 32Red Casino. These Terms and Conditions govern your use of our website, mobile apps and services, and by registering an account with us you agree to be bound by them. Please read this document carefully before you deposit, play or place bets with us. If you do not agree with any part of these terms, you must not use our services.

Who We Are

32Red Casino is operated by Platinum Gaming Limited, a company registered in Gibraltar (company registration number 114100), with registered office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA. Platinum Gaming Limited trades under several brands, including Unibet, 32Red and Bingo.com, and is part of FDJ United. The 32Red brand itself is operated by 32Red Ltd (company registration number 83626), World Trade Center, 4th Floor, Gibraltar, GX11 1AA. We have offered online gaming since 2002 and remain committed to providing a safe, transparent and enjoyable environment for all our customers.

Our Licensing

We hold the following licences:

• UK Gambling Commission licence/account number 45322, for customers located in Great Britain
• Government of Gibraltar licence numbers RGL 091 and RGL 092, supervised by the Gibraltar Gambling Commissioner, for customers located outside Great Britain

Eligibility and Account Registration

To use our services, including a 32Red casino login or registering a new account, you must be at least 18 years old and resident in the United Kingdom, Gibraltar, the Isle of Man or the Channel Islands. Residents of or persons physically located in the United States must not use our services under any circumstances. We do not accept customers from any other restricted jurisdictions, and we strictly prohibit the use of VPNs or any other location-masking technology to access our platform.

When you complete 32Red register procedures, you confirm that all information you provide is accurate, current and complete. You may only hold one account with us; duplicate accounts will be closed and any associated bonus funds forfeited. We reserve the right to request identity verification documents at any time, and we may suspend your account until verification is successfully completed.

Deposits, Withdrawals and Currency

All transactions at 32Red Casino are processed in GBP. Our minimum deposit is £5 (£10 via PayPal), and our minimum withdrawal is £5 to any payment method; lower balances can be withdrawn in full by contacting Customer Support. We accept Visa Debit, Visa Electron, Mastercard Debit, Maestro, Apple Pay, Google Pay, Revolut Pay, Trustly, online bank transfer, PayPal and Paysafecard for 32Red deposit transactions.

Withdrawals are returned to the original debit card or payment service used for the deposit wherever possible, including Visa Debit, Mastercard Debit, Maestro, Revolut Pay, Trustly, bank transfer or PayPal. We do not charge fees on withdrawals to online payment services, UK debit cards, or international Visa cards issued in non-restricted countries, and we do not apply deposit fees. Processing times vary by method: Visa/Mastercard debit cards typically 1-3 business days, PayPal up to 12 hours, Revolut Pay instant to 24 hours, and Trustly up to 24 hours. Pending time before processing begins can be up to 72 hours, depending on verification status and the payment method selected.

Withdrawal Limits

• Maximum winnings per wager or gameplay transaction in Casino and Live Casino: £250,000 (excluding progressive jackpot slots, table games and instant win games)
• Sports and Racing: maximum net payout per bet and maximum daily aggregate winnings limits apply
• Inactive accounts (12 consecutive months without use) incur a £5 monthly inactive account fee

Our Games

We offer over 3,000 games across desktop, mobile browser, and our iOS and Android apps. If you search for "32Red app" or "32Red casino app", you will find our full game library available for download, including 1,000+ slots, 400+ live games, and 56 jackpot games such as Mega Moolah, Jackpot King and WowPot!. Our 32Red slots selection includes Megaways titles, exclusive games, Slingo, instant win games and scratchcards from leading providers including NetEnt, Pragmatic Play, Evolution, Play'n GO, Big Time Gaming and many more.

Our 32Red live casino offers roulette, blackjack, 3 card poker 32Red tables, Casino Hold'em and live game shows such as Crazy Time and Monopoly Roulette, powered by Evolution, Pragmatic Play Live, Stakelogic Live, OnAir and Real Dealer Studios. We also provide sports betting across football, tennis, racing, esports and many other markets.

Bonuses and Promotions

We may offer promotional offers, such as a 32Red bonus, 32Red no deposit bonus, or free spins promotions including our 320 Free Spins Welcome Offer. Any 32Red bonus code or promo code we issue is subject to specific terms, including wagering requirements, maximum bet limits, qualifying deposit methods and expiry dates, all of which are detailed within the relevant promotion's terms. Our 32Red casino bonus offers are available to new GB customers only, aged 18+, one per person, and require opt-in within the stated timeframe. Withdrawing your cash balance may forfeit any remaining bonus balance, as set out in individual promotional terms.

Our Ruby Lounge loyalty programme is an opt-in scheme where you earn Ruby Points based on your gameplay, unlock tiers (Bronze, Silver, Gold), and redeem points through our Reward Store for free spins, bonus funds, free bets or cash. We reserve the right to amend the structure, rewards or eligibility of this programme at our discretion.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits, time-outs and self-exclusion options. If you are concerned about your gambling behaviour, we encourage you to contact our Customer Support team, available 24/7 via live chat, or seek independent support organisations.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, breach of these terms, use of prohibited technology such as VPNs, or any activity that violates applicable law or our policies. We may withhold winnings obtained through such violations pending investigation.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. Continued use of our site after changes are published constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have questions about these terms, your account, a withdrawal, or any aspect of our services, our support team is available 24/7 through live chat, including our Bot32 assistant with handover to a human agent, or via our Help Centre.