32Red Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you use our services, whether through 32Red login on desktop, our 32Red casino app, or 32Red casino login on mobile browser. By registering an account and completing 32Red register, you confirm that you have read and understood how we handle your data.

Who We Are

Our services are provided by Platinum Gaming Limited, trading as 32Red among other brands, a company registered in Gibraltar (company registration number 114100), with registered office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA. The 32Red brand is operated under 32Red Ltd (company registration number 83626), World Trade Center, 4th Floor, Gibraltar, GX11 1AA, part of the FDJ United group. We hold a licence from the UK Gambling Commission (licence/account number 45322) for customers located in Great Britain, and are licensed by the Government of Gibraltar under licence numbers RGL 091 and RGL 092, supervised by the Gibraltar Gambling Commissioner, for customers located outside Great Britain.

Information We Collect

When you complete 32Red register or use 32Red account login, we collect several categories of personal data necessary to provide our services and comply with our regulatory obligations.

• We collect identity data such as your name, date of birth, address and contact details provided during registration
• We gather financial information including payment card details, bank transfer records and transaction history relating to your 32Red deposit and 32Red withdrawal activity
• We record your gameplay history across 32Red slots, 32Red live casino, sports betting and 3 card poker 32Red to monitor responsible gambling and detect suspicious activity
• We track technical data such as IP address, device type, browser information and login timestamps whenever you use 32Red login or our 32Red casino app
• We store communications you send us through live chat, our Help Centre or other support channels
• We may collect verification documents such as proof of identity and proof of address as part of our Know Your Customer checks

How We Use Your Information

We use the data we collect for a range of legitimate purposes connected to operating our casino and sportsbook responsibly.

• We use your information to verify your identity and age before you can place bets or claim any 32Red bonus or 32Red free spins offer
• We process your data to manage deposits, withdrawals, and to administer your 32Red casino bonus balance
• We analyse your activity to detect and prevent fraud, money laundering and underage gambling
• We use your contact details to send service communications, and where you have consented, marketing messages about a 32Red no deposit bonus, 32Red bonus code offers, or other promotions such as a 32Red 10 free bet no deposit or 32Red 10 free spins
• We rely on your data to operate our Ruby Lounge loyalty programme, calculate Ruby Points and award tier benefits
• We use information to comply with our licensing obligations under the UK Gambling Commission and the Gibraltar Gambling Commissioner

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on contractual necessity to provide our services once you register, legal obligation to meet our licensing and anti-money laundering requirements, legitimate interests to prevent fraud and improve our offering, and your consent where required for marketing communications. You may withdraw consent for marketing at any time without affecting other processing we carry out.

Sharing Your Information

We may share your data with trusted third parties in order to operate our business effectively.

• We share information with payment providers such as Visa, Mastercard, PayPal, Trustly and Revolut Pay to process your 32Red deposit and withdrawal requests
• We disclose data to regulatory bodies including the UK Gambling Commission and the Gibraltar Gambling Commissioner when legally required
• We work with identity verification and fraud prevention agencies to confirm your details
• We may share information with group companies within FDJ United for administrative and compliance purposes
• We do not sell your personal data to third parties for their own marketing purposes

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our 32Red casino app to recognise you, remember your preferences, and improve your experience across 32Red slots, 32Red live casino and our sportsbook. Further details are available in our separate Cookie Policy, which explains the types of cookies we use and how you can manage your preferences.

Data Retention

We retain your personal data for as long as necessary to provide our services and to comply with our legal and regulatory obligations, including anti-money laundering rules that require certain records to be kept for a minimum period after your account is closed. Where you have not used your account for 12 consecutive months, our inactive account fee policy applies, but your data remains subject to the same retention and protection standards described here.

Your Rights

We recognise and respect your rights over the personal data we hold about you.

• You have the right to request access to the information we hold about you
• You can ask us to correct inaccurate or incomplete data
• You may request erasure of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing, including direct marketing
• You can request a copy of your data in a portable format
• You may lodge a complaint with the relevant supervisory authority if you believe we have not handled your data correctly

To exercise any of these rights, you can contact us through our 24/7 live chat service, available with our Bot32 assistant and handover to a human agent, or via our Help Centre.

Data Security

We are committed to protecting your data using appropriate technical and organisational measures, including encryption, secure servers and restricted access controls. We regularly review our security practices to ensure that information shared during 32Red login, 32Red register and payment transactions remains protected against unauthorised access, loss or misuse.

International Transfers

As part of our operations, your data may be transferred to and processed in countries outside Gibraltar or the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain a level of protection equivalent to that required under applicable data protection law.

Restricted Access and Eligibility

Our services are intended for customers located in the United Kingdom, Gibraltar, Isle of Man and the Channel Islands. We do not knowingly process personal data from residents of the United States or other restricted territories, and we prohibit access via VPN or similar location-masking technology. You must be of legal gambling age to register an account, request a 32Red casino no deposit bonus, or participate in any 32Red casino bonus promotion.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any update indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please reach out through our Help Centre or live chat, available around the clock to assist you with your 32Red account login or any other query relating to your personal information.